Help Center

We know its frustrating to get your package and be excited to try your new teas, and find out that one or more teas are missing. And we are here to help, and yes its' on its way to you.

We know getting your tea as soon as possible is important, and that is why we have partnered with Amazon to handle our shipping and provide fast 2 day shipping. In this case, Amazon has decided to split your items up into 2 or more shipments which are sometimes just hours apart and at most generally arrive the next day.

We know this is a frustrating experience, and we want you to try your new teas as we work hard to make great tasting tea. 

We are consistently working with Amazon to a solution to limit these split shipments.

We know its disappointing when you find that tea you want and its out of stock. We work hard to make sure we anticipate the demand of teas we expect but even then it can surprise us. 

Of course! We're truly sorry if anything ir your order didn't totally knock your socks off. If you aren't satisfied with any item in your order, please email us at customerservice@mahalotea.com

You can email us at customerservice@mahalotea.com

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On our US site, we accept VISA, Mastercard and American Express credit cards and PayPal.

For orders over $50, shipping is free anywhere in the United States. We currently do not shop internationally. For orders under $50, we offer a flat shipping rate of $4.75 anywhere in the United States.

Most deliveries arrive in 4-6 days, however to see your estimated ship time, review our delivery times here. 

Unfortunately, we only offer shipping within the United States for now.

For personal health questions, your best bet is always to speak to your healthcare provider. All of our teas have detailed ingredient lists, so you have the all the info you need to ask your doctor whether specific blends or ingredients are right for you.

Click here for a full list of ingredients to avoid or to moderate when pregnant or breastfeeding (found on page 34).

Each tea’s product page contains a full list of ingredients. We always make sure to call out any priority allergen (like peanuts, dairy, or gluten).

However, keep in mind that our teas don’t come from certified nut- or dairy-free facilities. So if you have a severe allergy, we recommend you talk to your physician before drinking our teas.

Yes indeed, but please be aware that our teas do not come from certified gluten-free facilities.

Most of our teas contain virtually no sugar, carbohydrates or calories.

It’s hard to say for sure! There are a ton of factors that can change the amount of caffeine in your cup, such as water temperature and steeping time. Although it’s virtually impossible to measure the exact amount of caffeine in every cup, we have tested all of our teas to come up with a general rating system.

Here are our caffeine categories (you can find the caffeine rating for each tea on its web page):

Heck yes we do! In fact, we have the most impressive collection of organic teas in North America. 

While we offer a ton of amazing unflavoured teas, sometimes we fall for a blend that does contain flavouring. We always choose teas that we think our customers will love, so we’re careful to make sure we have lots of great options for every taste.

The fact is, flavouring is the reason some of our favourite blends taste so great. We couldn’t create the juicy melon flavour in Luscious Watermelon from dried melon alone. Keep in mind that no matter how big the taste may be, the actual amount of flavouring in a brewed cup of tea is next to nothing – about 0.001%.

But if flavouring isn’t your thing, you’ve still got options. We carry over 50 unflavoured blends…and counting!

Different kinds of flavouring have more in common than you might think. In a lot of cases, natural and artificial flavourings have the exact same chemical composition – they’re just made in different ways. Artificial flavouring is every bit as safe to drink as natural flavouring.

Natural flavouring comes from all natural sources, such as essential oils, essences or extracts. And when it complies with certain regulatory standards, we get to use the word organic.

When a flavour doesn’t come entirely from natural sources, it’s considered artificial. Some artificial flavourings are almost 100% natural – others are entirely man made. But if any component of a flavour is created artificially, it has to be labeled as artificial. Why use artificial flavouring? We always use the most delicious, best quality ingredients we can find, and sometimes an all-natural option simply isn’t available.

The answer is…it depends on the tea! Because some of our blends have big chunks of fruit, chocolate and other great stuff, they don’t always stay fresh as long as our traditional straight teas. To keep your teas fresh, always store them in a cool, dry, dark place and keep them well sealed.

To make sure you’re always getting the best cup of tea possible, we recommend you follow these guidelines:

• Teas and infusions with fruits and nuts: consume within 6 months from date of purchase
• Straight teas: consume within 12 months from date of purchase

White tea

Most teas come from the Camellia sinensis plant and the differences develop based on how they are processed. White tea is the least processed, which is why it also has the least caffeine and the most mellow flavor. An awesome source of antioxidants, white tea is a good choice for anyone looking to detoxify their body and improve their complexion. Try a delicious classic variety or choose a white tea that’s been infused with fruit flavors for an amazing, luxurious twist.

Green tea

Go on an exotic journey when you experience the majestic flavors of green tea. Green teas are tradtionally wok-fired or steamed for a mystically delicious earthy flavor. Green tea has less caffeine than black tea and has been reported to have incredible health benefits, too. Drink a cup in the morning to give your immune system a powerful boost and maintain healthy blood sugar levels. Green tea is also great iced! Blend with flower and fruit flavors for silky smooth green tea bliss.

Oolong tea

Bump up the flavor with oolong tea which has been a favorite in China for centuries. The tempting, exotic notes in oolong tea come from a fermentation process that gives it a rich, robust taste. Halfway between green and black tea in caffeine content, it’s great for removing free radicals from the body and may be helpful in combatting a variety of chronic conditions including heart disease, inflammatory disorders and obesity. It’s also awesome for your skin and teeth!

Black tea

Get back to the basics with a steamy cup of Earl Gray, Chai or English Breakfast. Black teas are a great alternative to a morning cup of Joe because they have enough caffeine to give you that energy-boosting jumpstart you need to get moving, while also providing tempting health benefits.

Yerba mate

A highly popular South American drink, yerba mate is made from the leaves of the Ilex paraguariensis tree. Go south of the border with this flavorful brew that is touted as providing even more energy than black tea without the caffeine. Enjoy this tea traditional South American style by drinking it in a gourd with a metal straw that keeps the loose mate leaves from flowing into your mouth. Que delicioso!

Rooibos tea

The hottest new craze in tea, rooibos is an herbal tea with a nutty, full-bodied taste and a silky finish. Naturally caffeine-free, it’s high in antioxidants and may help to support the immune system, promote healthy digestion, fight allergies and even improve skin conditions. Brew a cup of rooibos and indulge yourself with it's refreshingly robust flavors.